Althernative – Refund and Returns Policy (Swiss Law Compliant)

Effective Date: 01/01/2024

Thank you for choosing Althernative for your dietary supplements and wellness products. Our Refund and Returns Policy is designed to ensure compliance with Swiss laws and to provide you with a transparent and fair experience.

1. Return Eligibility:

Returns are accepted within 30 days from the original purchase date.

To be eligible for a return, the product must be in unused, undamaged, and re-saleable condition, in its original packaging, and accompanied by the original proof of purchase.

2. Initiation of Return:

To initiate a return, contact our customer support team at info@alther-native.com with your order number, details of the item(s) being returned, and the reason for the return.

Our customer support team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on where and how to return the product.

3. Inspection and Refund Process:

Upon receiving the returned item, our quality control team will inspect it for eligibility.

If the return is approved, we will initiate a refund to the original payment method.

Refunds may take a reasonable time to reflect in your account, as required by Swiss law.

4. Return Shipping:

Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

It is recommended to use a trackable shipping service to ensure the safe return of items.

5. Exchanges:

We do not facilitate direct exchanges. Customers seeking a replacement product should follow the return process and place a new order for the desired item.

6. Damaged or Defective Products:

Notify us within 7 days of receiving a damaged or defective product.

Provide detailed information and, if possible, include photographic evidence.

We will arrange for a replacement or offer a full refund, including return shipping costs.

7. Subscription Cancellations:

Subscriptions can be canceled at any time. To avoid additional charges, ensure cancellations are made before the next billing cycle.

8. Public Liability and Legal Compliance:

Althernative is committed to complying with all applicable Swiss laws and regulations governing product sales and returns.

Our liability is limited to the purchase price of the product.

We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.

9. Governing Law and Jurisdiction:

This Refund and Returns Policy shall be governed by and construed in accordance with Swiss law.

Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the Swiss courts.

10. Modifications to the Policy:

Althernative reserves the right to modify or update this policy at any time without prior notice. Please check the policy periodically for changes.

11. Contact Information:

For any questions or concerns regarding this policy, contact our customer support team at info@alther-native.com.

By making a purchase on the Althernative website, you acknowledge and agree to abide by the terms and conditions outlined in this comprehensive Refund and Returns Policy, compliant with Swiss law.